Privacy Policy for SoftDream

Last Updated: October 15, 2025

Zahrawi Holdings Co. Limited (“SoftDream”, “we”, “us”, or “our”) operates the softdream.co.ke website (the “Service”). We are committed to protecting the privacy of our visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect We may collect personal information that you voluntarily provide to us when you interact with our Service, such as when you fill out a contact form. The personal information that we collect may include:

• • Name
  • Email Address
  • Phone Number

We may also collect non-personal information automatically as you navigate through the site, such as your IP address, browser type, and usage details.

2. How We Use Your Information We use the information we collect for various purposes, including to:

• • Provide, operate, and maintain our Service.
  • Respond to your inquiries, questions, and comments and provide customer support.
  • Improve our website, products, and services for a better user experience.
  • Send you marketing and promotional communications, should you opt-in to receive them.

3. Disclosure of Your Information We do not sell, trade, rent, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential and secure.

4. Data Security We implement a variety of security measures to maintain the safety of your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights Under Kenyan law, you have rights including:

• • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

To exercise these rights, please contact us.

6. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

7. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:

• • Email: info@softdreams.co.ke
  • Phone: +254711130008